Privacy Policy

Overview

This policy explains how KSG Export, the agribusiness export unit of PT Karya Sentra Global, collects and uses information when you visit our site, submit a Request for Quotation (RFQ), or contact our team via form, WhatsApp, email, or live chat.

Information We Collect

We only collect information you provide directly, or what is technically required to operate the site safely:

  • Contact form: name, email, phone, company name, and message.
  • Request for Quotation (RFQ) form: the above, plus destination country, requested commodity, quantity, and Incoterm.
  • Basic technical data: IP address logged on each form submission for security and abuse prevention.

How We Use Information

Information you submit is used to:

  • Respond to your inquiries and follow up on quotation requests.
  • Prepare relevant price quotes and export documentation.
  • Maintain a record of communication as internal business history (CRM).

We do not use your data for purposes unrelated to the request you made.

Cookies

This site uses basic technical cookies (e.g. for session and form security) required for the site to function properly. We may use basic analytics cookies to understand aggregate usage patterns, without identifying you personally.

Third-Party Services

We use a small number of trusted third-party services to operate the site and respond to you faster:

  • Tawk.to — our live chat platform; conversations you start through the chat widget are processed by Tawk.to under their own privacy policy.
  • Email delivery service — to send notifications and replies to your messages.

Transparency note: this list will be updated as new third-party integrations are added.

Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law, whichever is longer.

Data Protection

We apply reasonable technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure, including limiting internal data access to staff who need it.

Your Rights

In line with Indonesia's personal data protection principles (Law No. 27 of 2022 on Personal Data Protection), you have the right to access, correct, or request deletion of your personal data that we hold. Contact us using the details below to make this request.

Contact

For questions about this policy, contact us at ptkaryasentraglobal@gmail.com or +62 852-2307-7466.